Seven New Promotions at ServiceOne, Board Elections, and Tinker Federal Credit Union Announces Board Member Retirement

New Hires

• Leila Fong is joining the American Association of Credit Union Leagues (AACUL) in a newly developed position, Manager of Engagement and Events, effective May 6th. Fong is currently a Project Coordinator at the Illinois Credit Union League where she has been supporting Illinois credit unions since 2018.

Retirements

• Tinker Federal Credit Union (TFCU) announced today that board member Gary Wall retired April 6 at the annual shareholders’ meeting after 28 years of service to the credit union. Wall began his tenure with TFCU in 1978, when he was appointed as an alternate member of the credit committee. Over the years, he has served in every position on the board of directors.

Promotions

Service One Credit Union is proud to announce a strategic update in our leadership structure: with seven dedicated associates stepping into new pivotal leadership roles.

• Brad Brown was named Senior Vice President and Chief Operations Officer. Brown joined SOCU in 2012. Brad has a Bachelor of Science in Mathematics from Vanderbilt University and is a Credit Union Enterprise Risk Management Expert. He has been in the financial industry for 19 years. In his new role, Brown will have executive oversight of our loan portfolio, deposit operations, loan support, loan servicing, and collections. Brad will continue to maintain strategic oversight over facilities.

• Matthew Hutcheson was named the Senior Vice President of Finance. Matt has an Associate degree in Accounting from Elizabethtown Community and Technical College and a bachelor’s degree in accounting from WKU. Hutcheson has been with SOCU since 2010. Hutcheson will provide financial leadership for the credit union. Matt will continue to lead our Finance Department with responsibilities and elevate the direction for accounting and finance. He will oversee all aspects of financial management and accounting, including asset and liability management, budgeting, forecasting, liquidity, investments, and capital planning.

• Michelle Dyer will be moving to the role of Senior Vice President and Chief Experience Officer. Dyer, who joined SOCU in 2017, will be laser-focused on all aspects of member engagement, member experience, sales, and service. She graduated from WKU with a BS in Human Resource Management and holds a masters’ degree in human resources and organizational development from the University of Louisville.

• Elizabeth Lindsey assumes the new role of Vice President of Member Experience. She has a Bachelor of Arts degree and is a Certified Credit Union Financial Counselor. Lindsey joined SOCU in 2019. Elisabeth will continue to lead with excellence as she takes on the responsibility of overseeing our digital branch. She will focus on refining the digital relationship sales process and further developing our digital branch to ensure a seamless and user-friendly experience for our members across all touchpoints. She will also maintain her role as Champion collaborating with the Member Advocacy Committee, ensuring members have a voice in their credit union and reinforcing commitment to member excellence.

• Mindy Fabian will take the role of Assistant Vice President of Loan Support. Fabian has been in banking with a focus on lending for 22 years and joined SOCU in 2022. Mindy will lead the daily operations of the loan support, underwriting, and mortgage lending departments, overseeing all aspects from origination to funding. She will serve as the primary administrator for various loan origination software systems, ensuring their optimal functionality and compliance with regulatory requirements.

• Nate Dalrymple assumes the new role of Vice President of People and Compliance. Dalrymple joined SOCU in 2023. Nate has a Bachelor’s degree in Political Science and Religious Studies and a Master’s in Public Administration. Nate has over 10 years of experience in Human Resources and over 5 years in leadership roles in various industries. For his new role, he will continue to provide oversight of all people functions including human resources, training, development, and culture. In addition, he will provide oversight over compliance and audit. Nate is also a SHRM-certified professional.

• RaeAnn Holmes assumes the new role of Assistant Vice President of Talent and Development. RaeAnn has a Bachelor’s degree in Business Management with a concentration in Human Resources and a Master’s of Science in Human Development and Leadership. Holmes joined SOCU in 2022. RaeAnn will continue to serve as key architect of our talent development strategy, collaborating closely with internal stakeholders to design and implement training programs that not only align with our organizational goals but also yield tangible, measurable outcomes. She will also take on the role of mentor and coach to many of our associates.

Appointments

• CU Alliance, a leading credit union service organization based in Houston, proudly announces the addition of Jeremy Silva to its board of directors. Mr. Silva's exceptional qualifications and unique experiences in the credit union industry span over 18 years. As the Chief Financial Officer of AMOCO FCU, he has consistently showcased outstanding leadership and expertise in various financial capacities. Additionally, he holds the prestigious position of President at RISE Financial Group, a wholly owned CUSO of AMOCO FCU, and chairs the board for AMOCO Insurance Agency. His dedication to the industry is further underscored by his roles as Chair of the Board for Credit Unions First and as an advisory board member of 7 Insurance.

• UMassFive College Federal Credit Union (UMassFive), recently named the Best Credit Union in the Valley Advocate’s Reader Poll for the eighteenth consecutive year, has announced new leadership for their Board of Directors. Jacqui Watrous has been elected as UMassFive’s Board Chair, Ruth Yanka as Board Vice Chair, and Jeremy Bentley as Board Secretary. With this transition in Board Leadership, Robert Harrison ends a decade-long tenure in the role of UMassFive Board Chair, but his dedication to the institution remains steadfast. Harrison will continue serving as a Board Member of the Credit Union.

• Members of Tinker Federal Credit Union (TFCU) elected three volunteers by acclamation at the credit union’s annual shareholders’ meeting held virtually and in person on April 6, 2024. The three candidates elected to the TFCU board of directors were Tiffany Broiles, Richard “Al” Rich and Scott White. After the annual meeting, board members met to elect new officers, as follows:

  • Tiffany Broiles, chair

  • Eldon Overstreet, vice chair

  • Rodney Walker, secretary

  • Sheila Jones, treasurer

  • Al Rich, assistant secretary I

  • James Pearl, assistant secretary II

  • Scott White, assistant treasurer