Talking Credit Union Risk & Resilience with James Green

James Green, co-founder of Illuminate Advisory and co-founder & managing partner of Resilience Think Tank, helps credit unions and other organizations navigate risk for greater resilience. He's spent more than two decades in this arena and has past experience at a CUSO! Sarah Snell Cooke, founder of Cooke Consulting Solutions and co-founder of The Credit Union Connection, sat down with him to talk about what credit unions can expect in 2023 and beyond, from #cybersecurity to regulatory impacts to brand and public relations. My pull quote from James: A lot of people, when they say they're risk averse, they're averse to change." Preach!

Show Notes:

0:00 James’ background in risk and resilience

0:58 Sarah and James talk credit union brand and partnerships, particularly as it pertains to the fintech invasion

4:27 Various risks that can arise from partnering - and getting burned

5:59 Brand and PR risk

8:24 Credit union websites' (online and mobile experiences included) and the risk of seeing them as a "necessary evil"

10:29 James' top threats for 2023 (hint: cyberthreats with a h/t to ransomware and THIS emerging risk....)

16:02 Moral and innovation risk to credit unions that lack diversity of thought

19:38 Being risk averse is the risk

22:11 Parallels to publishing and other business evolutions

24:28 Creating emotional bonds through credit union member service and marketing

26:33 Helping your members and your credit union to revenue and trust = s'helping

29:50 Regulatory risks that are popping up and right around the corner